Terms of Service

Overview

Welcome to Burt's Bees. These Terms of Service ("Terms") govern your use of our website, online store, products, and services.

By accessing or using our website, you agree to these Terms and our related policies, including our Privacy Policy, Refund Policy, and Shipping Policy.

If you do not agree with these Terms, please do not use our website or services.

Store Use

You must use our website only for lawful purposes and provide accurate information when placing orders or contacting us.

You may not misuse our website, attempt unauthorized access, interfere with security features, or engage in activities that may harm our services or other customers.

Products and Information

We make every effort to provide accurate product descriptions, images, pricing, and availability information.

However, product colors, appearance, and details may vary depending on your device settings or display.

We reserve the right to correct errors, update product information, limit quantities, or discontinue products at any time without notice.

Orders and Payments

By placing an order, you agree to provide accurate billing, payment, and shipping information.

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders due to pricing errors, payment issues, suspected fraud, or other circumstances.

Payments are processed securely through Shopify and authorized payment providers.

Pricing and Taxes

All prices are displayed in U.S. dollars (USD).

Applicable taxes and fees may be collected according to applicable laws.

Prices and promotions may change at any time without prior notice.

Shipping and Delivery

We provide shipping services within the United States.

Standard shipping is free. Orders are typically processed within 1–2 business days, and estimated delivery time after shipment is generally 4–6 business days.

Delivery times are estimates and may be affected by carrier delays, weather, holidays, incorrect addresses, or events outside our control.

Returns and Refunds

We offer a 30-day return and exchange policy.

Customers may request a return or exchange within 30 days after delivery. Approved returns and exchanges will receive a prepaid return label or equivalent free return arrangement.

Refunds are issued to the original payment method after the returned item has been received and inspected.

For complete details, please review our Refund Policy.

Intellectual Property

All content on this website, including text, images, graphics, logos, designs, and other materials, is owned by or licensed to Burt's Bees and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content without prior written permission.

Third-Party Services

Our website may include services, tools, or links provided by third parties, including Shopify and payment providers.

We are not responsible for the content, policies, or practices of third-party websites or services.

Disclaimer

Our website and services are provided on an "as available" basis.

While we strive to provide accurate information, we do not guarantee that the website will always be uninterrupted, error-free, or completely accurate.

To the maximum extent permitted by law, Burt's Bees shall not be responsible for indirect, incidental, or consequential damages arising from the use of our services.