Overview
Burt's Bees operates this store and website, including related content, features, products, and services (the "Services") to provide customers with a secure shopping experience.
Our store is powered by Shopify, which provides the technology platform that allows us to operate our online store.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, communicate with us, or otherwise use our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our Services, we may collect the following information:
Contact Information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
Order and Payment Information
- Product purchases
- Order history
- Returns and exchanges
- Payment-related information processed by payment providers
- Transaction details
Device and Usage Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Website activity
- Cookies and similar technologies
- Advertising interactions
Communication Information
Information you provide when contacting customer support, submitting inquiries, or communicating with us.
How We Collect Information
We collect personal information from:
- Information you provide directly when placing an order or contacting us
- Shopify and related service providers
- Payment processors
- Shipping providers
- Analytics and advertising partners
- Cookies and similar technologies
How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and returns
- Provide customer support
- Improve products and website experience
- Prevent fraud and maintain security
- Send order updates and service communications
- Analyze website performance
- Provide advertising and marketing services
Advertising, Google Ads, and Cookies
We may use Google Ads, Google Ads Remarketing, conversion tracking, and similar advertising technologies.
Google and its partners may use cookies or similar identifiers to:
- Measure advertising performance
- Understand customer interactions
- Improve advertising relevance
- Provide personalized advertising where permitted
Cookies are used for:
- Website functionality
- Shopping preferences
- Analytics
- Security
- Fraud prevention
- Advertising measurement
You may manage cookie preferences through your browser settings or available privacy controls.
How We Share Personal Information
We may share personal information with trusted third parties, including:
- Shopify
- Payment processors
- Shipping carriers
- Analytics providers
- Advertising partners
- Customer support providers
- Fraud prevention services
- Legal authorities when required by law
We do not sell personal information for monetary compensation.
Certain advertising or analytics activities may be considered "sharing" or "targeted advertising" under certain U.S. privacy laws.
Shopify Relationship
Our store is powered by Shopify.
Shopify processes information necessary to provide and improve the Services, including website hosting, payment processing support, security, and analytics.
Information submitted through our store may be processed by Shopify and other service providers located in different countries.
U.S. Privacy Rights (CCPA/CPRA)
Depending on your location, you may have rights regarding your personal information, including:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request data portability
- Opt out of certain targeted advertising or sharing activities
To exercise your privacy rights, please contact us using the information below.
We may verify your identity before completing your request.
We will not discriminate against you for exercising your privacy rights.
Data Retention and Security
We retain personal information only as necessary for:
- Order processing
- Customer support
- Fraud prevention
- Accounting and tax requirements
- Legal obligations
- Business operations
We use reasonable administrative, technical, and organizational safeguards to protect personal information.
However, no online transmission or storage method can be guaranteed completely secure.
Children's Privacy
Our Services are not directed to children under 13 years old.
We do not knowingly collect personal information from children.
If a parent or guardian believes a child has provided personal information, they may contact us to request deletion.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
International Data Transfers
Your personal information may be transferred, stored, or processed outside your country of residence.
We take reasonable steps to ensure personal information remains protected according to applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Burt's Bees
Email: Support@burtsbeitce.shop
Phone: (646) 403-7241
Address:
74 Adrianna Lane
City of Albany, NY 12204
United States
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM
(America/Los_Angeles Time)
Merchant Information
Business Name: Burt's Bees
Brand Name: Burt's Bees
Email: Support@burtsbeitce.shop
Phone: (646) 403-7241
Physical Address:
74 Adrianna Lane
City of Albany, NY 12204
United States