Accepted Payment Methods
All prices and payments are processed in U.S. dollars (USD).
We accept the following payment methods:
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Diners Club
- Discover
The payment methods available for your specific order will be securely displayed during checkout.
Payment Security
Payment information is encrypted and processed securely through Shopify and authorized payment providers.
Burt's Bees does not store complete credit card numbers or security codes.
Your card issuer or payment provider may:
- Place an authorization hold
- Request additional verification
- Approve or decline transactions
These actions are controlled by your payment provider according to their own policies.
Billing Information
Customers are responsible for providing accurate billing, shipping, and contact information.
If a payment is declined, please:
- Verify your payment details
- Confirm your billing information
- Contact your card issuer or payment provider if needed
Burt's Bees reserves the right to review, delay, or cancel orders when:
- Payment cannot be authorized
- Fraud prevention systems identify a potential security risk
Refunds and Payment Reversals
Approved refunds will be returned to the original payment method after the return has been received, inspected, and approved.
Refund processing time:
5–10 business days
Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.
Contact Us
For payment-related questions, please contact:
Burt's Bees
Email: Support@burtsbeitce.shop
Phone: (646) 403-7241
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM
(America/Los_Angeles Time)
Merchant Information
Business Name: Burt's Bees
Brand Name: Burt's Bees
Email: Support@burtsbeitce.shop
Phone: (646) 403-7241
Physical Address:
74 Adrianna Lane
City of Albany, NY 12204
United States