30-Day Return and Exchange Policy

Burt's Bees offers a 30-day return and exchange policy.

You may request a return or exchange within 30 days after receiving your order. Returns and exchanges are available for eligible items without requiring a reason.

Return Request Process

To start a return or exchange, please contact us first:

Email: Support@burtsbeitce.shop

Please do not send items back before receiving return authorization.

Once your return request is approved, Burt's Bees will provide:

• A prepaid return shipping label, or
• An equivalent free return arrangement

For approved returns and exchanges, the store covers the return shipping cost.

Items returned without prior approval may not be accepted.

Return Conditions

To be eligible for a return or exchange:

• Items must be returned in reasonable condition
• Items should include original packaging and included accessories when possible
• Items should not be damaged due to misuse, improper handling, or excessive wear

Customers may inspect products as they would in a physical store. However, customers may be responsible for any reduction in value caused by handling beyond normal inspection.

These conditions do not affect any consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives:

• Damaged
• Defective
• Missing parts
• Different from the item ordered

Please contact us promptly.

After reviewing the issue, we may provide:

• Replacement
• Exchange
• Refund
• Other appropriate resolution

Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within:

5–10 business days

Please note that your bank, credit card company, or payment provider may require additional time to complete the refund transaction.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Customized or personalized products
• Final sale or clearance items
• Gift cards
• Products that cannot be resold due to hygiene or safety reasons

Exceptions may apply where required by applicable law.

Contact Us

For return or exchange assistance, please contact:

Burt's Bees

Email: Support@burtsbeitce.shop

Phone: (646) 403-7241

Customer Service Hours:

Monday – Friday
9:00 AM – 5:00 PM
(America/Los_Angeles Time)

Merchant Information

Business Name: Burt's Bees

Brand Name: Burt's Bees

Email: Support@burtsbeitce.shop

Phone: (646) 403-7241

Physical Address:

74 Adrianna Lane
City of Albany, NY 12204
United States