This Shipping Policy applies to orders placed for customers in the United States.
We provide free standard shipping on eligible U.S. orders.
Order Processing Time
Orders are normally processed within:
1–2 business days
Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
Processing time may vary during high-demand periods, promotional events, or other circumstances outside our reasonable control.
Estimated Delivery Time
After your order has been processed and shipped, the estimated carrier transit time is:
4–6 business days
The total estimated delivery timeframe is generally:
5–8 business days
Delivery estimates are not guaranteed and may be affected by:
- Carrier delays
- Weather conditions
- Peak shopping periods
- Incorrect or incomplete addresses
- Other events beyond our reasonable control
Tracking Information
Once your order has been shipped, tracking information will be sent to the email address or contact information provided during checkout.
Please allow some time for tracking information to become active after the carrier receives the package.
Address Changes and Delivery Issues
Customers are responsible for providing complete and accurate shipping information at checkout.
If you need to update your shipping address, please contact us as soon as possible.
Address changes cannot be guaranteed after the order has entered the fulfillment process.
If your tracking information shows a delivery issue, or if your order arrives:
- Damaged
- Missing items
- Incomplete
- Incorrect
Please contact us promptly. We will review the situation and provide an appropriate solution according to our Refund Policy.
Return Shipping
Free standard shipping applies to outbound orders only.
For approved no-reason returns or exchanges under our Refund Policy, Burt's Bees provides:
- Prepaid return shipping labels, or
- An equivalent free return arrangement
The store covers approved return shipping costs.
Contact Us
For shipping questions, please contact:
Burt's Bees
Email: Support@burtsbeitce.shop
Phone: (646) 403-7241
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM
(America/Los_Angeles Time)
Merchant Information
Business Name: Burt's Bees
Brand Name: Burt's Bees
Email: Support@burtsbeitce.shop
Phone: (646) 403-7241
Physical Address:
74 Adrianna Lane
City of Albany, NY 12204
United States